How to Enrol

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Course Description

Module 1: Demonstrate Physical Intellect

“The visible interpretation of the mental state”
(How someone feels on the inside is reflected in their actions and attitudes)

  • Recognise high and low road reactions

  • Recognise emotional states of others and demonstrate appropriate behaviour

  • Analyse and identify facial expressions

  • Identify positive and negative dialogue

  • Discover personal explanatory style

  • Evaluate and utilise optimistic attitudes

  • Utilise critical thinking skills to evaluate set-backs

  • Action positive internal dialogue to overcome set-backs

  • Analyse social networks

  • Identify the importance of the five senses in creating personal boundaries

  • Recognise personal, social and emotional boundaries

  • Evaluate the benefit of creating personal boundaries

  • Choose happiness using gratitude and mindfulness.

  • Recognise and appreciate personal strengths

Module 2: Utilise Appropriate Business and Social Manners

“Recognise and exercise the rules of engagement in social, business and cultural environments while observing consideration for the individual”

  • Research the development of tribal behaviour in humans

  • Identify the origins of cultural practices

  • Recognise group rules and individual roles within the group structure

  • Analyse the validity of the stereotype

  • Identify behaviours associated with specific events within a culture

  • Differentiating Etiquette and Manners

  • Learn international cultural manners and accepted practices

  • Develop and apply cultural attunement

  • Apply the time/space/context concepts to a cultural situation

  • Identify the human grooming process

  • Apply appropriate introduction protocols

  • Analyse the structure of small talk

  • Recognise the benefits of small talk

  • Demonstrate confident social dining skills

  • Recognise and apply inclusive interactions

Module 3: Personal Presentation and Dress Codes

"Recognise that every situation has a dress code as part of the human group process”

  • Analyse the theory and purpose of the first impression

  • Analyse and utilise the principles of the successful first impression

  • Recognise the value of implementing a dress code when interacting in groups

  • Identify the three rules of personal presentation

  • Identify the four levels of the business casual dress code

  • Recognise a business dress code using identifying markers

  • Analyse the purpose and application of social dress codes

  • Identify dress codes for specific social events


Natalia Josephs

Natalia is an expert in placement practices having placed over 3,500 people with barriers to employment into work and thousands more through the consultants who have undertaken her training programmes.

Here what our students have to say!

4 star rating

Loved this Cert

Sienna Jarvis

Was very helpful!!

Was very helpful!!

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5 star rating

Developing Social Skills

Senumi Perera

This is a great course.

This is a great course.

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